Frequently Asked Questions (FAQs)

With the upcoming trend of people using gift cards, there might arise various questions about its usage, benefits, and much more. Further, the platform is a new concept, and the users might have questions about the online portal. Therefore, the company has formulated this comprehensive and holistic formed set of FAQs for your better understanding. Though, when you visit the portal, you will realize that it is very user-friendly, and the tabs are well-marked for your guidance and can be toggled through easily to complete all the necessary activities related to your card. Yet, here are a few Frequently Asked Questions that would help you. Lastly, it goes without saying that a user could contact the customer support team of PrepaidGiftBalance at any time for further assistance.

  • At what places could I use the PrepaidGiftBalance card?

You can use the card at any store throughout the United States where the Visa card or the MasterCard is accepted.

  • Are there any fees I need to pay as hidden charges to use the PrepaidGiftBalance card?

No, there are no hidden charges attached to the usage of the card. But, there is a penalty of nominal $2 if you do not use the PrepaidGiftBalance card for more than 12 months continuously. Further, if you lose your card or if it is stolen, you can get a new one at $5.95 only with the balance of your previous card added to the new one.

  • Is the customer support team at PrepaidGiftBalance reliable?

The company has a very efficient and effective customer support team. They are well-informed about all the scenarios a user might encounter and have solutions for each of them. They will make sure that all your issues are resolved in a short turnaround time. All you need to do is 1-888725-0099 or 888-853-9536, or send an email at [email protected].

  • Can my family members use my card?

Yes, there is no name or identity mentioned on your card. The person who is in possession of the card could avail of its services. Make sure to hand it over to the people you trust as the balance in your card could be misused.

  • I am traveling next month, could I use the card abroad?

No, it can only be used in the United States of America.

  • What if my card gets stolen or lost?

If your card gets lost or stolen, all you need to do is get it blocked immediately by calling 1-888725-0099 or 888-853-9536. If you do not get it blocked, the same could easily be used by the person in possession, as there is no PIN attached to the usage of the card. Therefore, make sure to be quick with getting it blocked.

  • What information do I need to register and login to my account?

All you need is the 16-digit number, expiration date, and the PIN you set for registration and the same for logging in to your online account.

We hope that we were able to answer most of your common questions. Further, you are requested to call the Customer Support team at PrepaidGiftBalance for any residual doubts. Happy shopping!